Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA").
Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organisation.
Why do we collect Personal Information? We may collect Personal Information in order to provide music therapy services to you, your company, or your facility. In addition, we may distribute publications and/or offer mentoring opportunities concerning music therapy business practices.
The Company collects information in order to record and support any participation in activities you select. If you register to download a PDF or resources, sign up for communications, and/or engage us for services, we collect your information. We use this information to track your preferences and to keep you informed about the information and services you have selected to receive and any related information and/or services.
How do we collect personal information? We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.
We collect information provided by you on the website, communicating via email, responding to surveys, search queries on our blog, providing comments or other feedback, and providing information when contacting us about services we provide.
We use information you provide to us to deliver the requested information and/or service, to improve our overall performance, and to provide you with offers and information.
As you navigate through our website, we may use analytics software to automatically collect data about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The automated information we collect is used for statistical data and will not include personal information. We use this data to improve our website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.
Similar to other commercial websites, our website uses a standard technology called "cookies" and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.
The Company reserves the right to use other equivalent tracking technology, including social media pixels, to collect information on website visits. The Company reserves the right to use these tools in compliance with the policies of the various social media sites.
If you correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when interacting with any forms on our website using your email address.
We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.
All emails sent by us will be in compliance with the Canadian Anti-Spam Legislation ("CASL"), including clearly stating who the email is from and providing clear information on how to contact the sender.
In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us. Users who no longer wish to receive newsletters or other informational materials may opt-out of receiving these communications by clicking on the unsubscribe link included in the email.
How do we use your information?
We use personal information for purposes of presenting our website and its contents to you, providing you with information, providing you with offers for services of information, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing services to you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Company's assets and/or business.
We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
We use appropriate security measures to protect against loss, theft, unauthorised access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organisational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorised computer access, and password and security policies. In communicating with us, you should be aware that email is not a fully secure medium.
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If any of your information changes, is inaccurate, or is incomplete, please inform us so that we can make any necessary changes.
We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
If you are visiting this website from within the European Union ("EU"), you are entitled to certain information and have certain rights under the General Data Protection Regulation of the EU which include the following:
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
For more information about your rights as a website visitor from the EU and the GDPR, please see the European Commission website.
Serving Ontario: Toronto, Richmond Hill, North York, Vaughan, Newmarket, Oshawa, Pickering, Scarborough, Ajax, Whitby, Mississauga, Brampton, Malton, Oakville, Ottawa, Hamilton, Cambridge, and Kitchener.
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